Wednesday, March 4, 2026
11 AM ET | 4 PM GMT
As global business services (GBS) organizations enter 2026, they face mounting pressure from rising workloads, constrained resources, global disruption, and technological shifts.
Against this backdrop, GBS leaders are betting big on Gen AI and automation to bridge the productivity gap – in fact, 89% of GBS leaders say artificial intelligence (AI) is already affecting structured work.
Join us for a webcast highlighting top findings from The Hackett Group's 2026 GBS Key Issues Study.
In this session, you'll learn:
- GBS leaders' biggest priorities and challenges for 2026
- Where AI is delivering impact across GBS – and where leaders are focusing next
- The actions GBS leaders must take in 2026 to scale AI successfully and strengthen operational resilience
Featured Speakers:
- Martijn Geerling, Principal, Executive Advisory Europe Practice Leader,
The Hackett Group®
- Vin Kumar, AI Enablement and Digital Operations Practice,
The Hackett Group®
- Siobhan Riggott, Director, GBS Operations Executive Advisory Europe,
The Hackett Group®
